Return/Exchange Information

Delivery Times

Domestic First-Class and Standard Post typically take 3-7 business days for delivery. When using expedited shipping such as UPS 3-Day or UPS Next Day, please remember that our cosmetics lab requires 2 to 5 business days for order processing because all of our items are made to order so nobody has an old batch. Thus, expect a UPS Next Day shipment to arrive two days after the order was placed. For 3 Day, look for the package after 4 Days. Orders over $100 may be shipped with a signature confirmation and will delay the arrival of your order if nobody is there to receive it.

International and Military orders may experience delays in shipping due to inbound and outbound processing. First-Class International and Standard International shipping orders typically take 3-6 weeks for delivery.

Holiday Schedule

We do not ship on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving and the following Friday
  • Christmas Day
  • Victoria Day

International Customs

Most countries charge import duties and custom fees. These can vary widely. For example, in the United Kingdom VAT is owned on all orders valued at $50 USD or more. These charges will also incur a small handling fee from Royal Mail. The recipient of your order will be responsible for any and all customs fees and duties. The whole customs clearance process can also cause delays beyond the shipping timelines listed above and while we're sorry when these delays happen, they are outside of our control. I know, they frustrate us too!